Refund policy

REFUND & RETURN POLICY
Thank you for shopping at BYB PRODUCTS. Because our store operates on a streamlined, automated fulfillment model to ship products directly from international supplier networks, we enforce a strict return and refund framework detailed below.
🚫 1. All Sales Final
  • No Returns: We do not accept returns for change of mind, buyer’s remorse, incorrect size selection, or color preferences. Please review your sizing, product descriptions, and variants carefully before finalizing your checkout.
  • No Unauthorized Shipments: BYB PRODUCTS operates entirely via remote administration and does not maintain a public physical storefront or stationary return warehouse. Do not ship any packages back to the address listed on your shipping label. Any unauthorized returns sent back to our logistics hubs, suppliers, or administrative centers without explicit authorization will be rejected and will not qualify for a refund.
⚠️ 2. Exceptions: Damaged, Defective, or Wrong Items
We want to ensure you receive exactly what you paid for. If your item arrives physically damaged, defective, or is completely different from the variant you ordered, we will issue a free replacement or a full refund.
  • Reporting Window: You must report the issue through our website's official contact interface within 7 days of the delivery date shown on your tracking link.
  • Required Proof: To process a claim, you must provide clear photographic or video evidence showing the defect/damage alongside a clear picture of the shipping label on the package.
🔄 3. Order Cancellations & Modifications
Because our system automatically routes your order data directly to our fulfillment line within hours of purchase, we cannot cancel or modify orders once they are placed. If you input an incorrect shipping address, BYB PRODUCTS is not responsible for lost or misdelivered packages.
📨 4. How to Open a Claim
If your product qualifies for an exception due to damage or defect, do not attempt to return the item. Follow these steps:
  1. Navigate to the Contact page on our storefront.
  2. Submit your order number, a brief description of the issue, and upload your photo/video evidence.
  3. Our support team will review your claim and arrange your replacement or refund within 3 business days.